This data protection guideline applies to the processing of personal data of customers who place orders or who place orders. All data are processed in accordance with the Data Protection Regulation (GDPR).
Which personal data do we process and why?
vanesis.ch processes your personal data because you use our services. We use the following personal data for the following purposes.
1. Order process
We process the personal data that you transmit to us when you place your order. These personal data are required to process your order, confirm your order and evaluate your order, payment and possible refunds. The legal basis for this processing of personal data is that this is necessary for the fulfillment of the contract within the meaning of the GCC. We process the following personal data during the ordering process:
- Surname
- Address data
- Contact information
- Order details
- Payment details
- Comments (if any)
2. Product Comments
In addition to the processing activities listed above, we process the personal data that you provide when submitting a product review. The legal basis for this processing of personal data is that you have consented to this processing (publication of a product review) in accordance with GCC. You can revoke your consent by
contacting us at
hello@vanesis.ch. We process the following personal information when you submit a product review:
- Name (if transferred)
- Rating, including comments (if any)
3. Customer service
When you contact our customer service, we will use the personal information you provide to answer your question or to process your complaint. The legal basis for this processing of personal data is that this is necessary for the fulfillment of the contract within the meaning of the GCC. We process the following personal data for customer service purposes:
- Surname
- Address data (if available)
- Contact information
- Order details
- Payment details (if any)
- Comments (if any)
4. Customer satisfaction surveys
To ensure that our services are tailored to your preferences, the personal information you send to our customer service department can be used for activities such as customer satisfaction surveys. The legal basis for this processing activity is that a legitimate vanesis.ch interest (customer satisfaction) within the meaning of the GDPR must be pursued. This applies to the same personal data as stated in number 2.
5. Marketing communications
We also process your personal data in order to send you (personalized) marketing announcements and notifications. These communications will include the latest news, discounts and updates on new products (via email or push notification) and loyalty programs, regardless of the format in which we distribute this type of communication (including email or push notification). The legal basis for this processing of personal data within the meaning of the GCC is that you gave your consent when placing the order.
We process the following personal data for marketing purposes:
- Surname
- Contact information
- Post Code
6. Cookies
We also process personal data that you indirectly pass on to us. vanesis.ch uses cookies for functional, analytical and commercial purposes. Functional cookies are required to use the website. Cookies collect the following personal data:
- Location data
- IP address or application IDs
- Internet browser and device type
- Website language
Further details on cookies can be found in the cookie statement.
7. Fraud Prevention
We also process some of the above personal information to prevent fraud and other forms of abuse. The legal basis for this processing activity is that a legitimate interest in vanesis.ch (fraud prevention) within the meaning of the GDPR must be pursued.
8. Analysis
We also use your personal data to fulfill our reporting obligations towards advertisers and stakeholders and to be able to improve our website and our range of products and services. The legal basis for this processing activity is that a legitimate interest in vanesis.ch (analysis and reporting) within the meaning of the GDPR must be pursued. As a matter of principle, we will ensure that reports do not contain any data that can be traced back to you.
9. Age
Our website is not intended for anyone under the age of 16 and we do not intend to collect personally identifiable information from website visitors under the age of 16. However, we have no way of verifying the age of visitors. Therefore, we encourage parents to monitor their children’s online activities to prevent their personal information from being collected without parental consent. If you suspect that we have collected personal data from minors without consent,
contact us at
hello@vanesis.ch. Next we will arrange for this data to be deleted.
10. Automated decision making and profiling
vanesis.ch uses automated decisions and profiles as part of the contract processing with you and to improve our platform. vanesis.ch also uses automated decisions to meet our legal obligations to prevent money laundering, terrorist financing and other crimes.
If such an automated decision-making and / or such a profile leads to a negative decision for you and you do not agree, you can
contact us at
hello@vanesis.ch. Next we will begin to reevaluate the situation. Apart from that, we would also be delighted if you could give us suggestions for improving these processes.
11. How long do we keep your personal data?
vanesis.ch does not store your personal data longer than is absolutely necessary for the purposes for which your personal data are collected. We will keep your personal information longer if required by law. vanesis.ch deletes most of your personal data 2 years after your order. We use this period of 2 years for administrative purposes and to process questions and complaints about your order from you. We keep the personal data that we use to report, analyze and prevent misuse for up to 20 years after your order. We cannot remove your personal data from backups. However, if we restore from a backup, we will delete your personal data immediately.
12. Transfer to others
vanesis.ch will not sell your personal data to third parties and we will only pass them on to third parties if this is necessary for the execution of our contract with you, for analysis and marketing purposes or to comply with legal obligations.
Your personal data can be passed on to the following parties:
Third parties who carry out various activities to promote, market, or support our services. This includes social media platforms like Facebook, offline account managers, website and application support and hosting services, marketing providers, eCRM partners who manage marketing messages and push notifications, delivery companies who manage your order, payment processing providers who process payment card transactions – one of these third parties may be in or outside of your country of residence.
Law enforcement agencies, regulators or other authorities, courts or other third parties where we believe disclosure is required under applicable law or regulations.
New owners or reorganized companies as well as their representatives and advisers in reorganizations, sales, purchases or consortia that affect our business. Software provider
13. Application
Any other person with whom we may share your information with your permission
If you have opted for the personalized cookie package, we may transfer your personal data to third-party platforms such as Google or Facebook under a pseudonym in order to create “custom target group elements”. Such platforms will display personalized ads based on these custom audience types. You can unsubscribe from these advertisements at any time by calling up the basic cookie package.
As soon as we outsource your personal data to us on our behalf, we conclude a data processing contract in order to guarantee the same level of protection and confidentiality of your personal data.
14. Third Party Websites
Our website may contain links to third party websites. When accessing these third-party websites, be aware that each of these websites has its own privacy policy. Although vanesis.ch takes great care when selecting websites for such links, we cannot accept any responsibility for the handling of your personal data by the operators of these websites.
15. International data transfer
We can transfer your data to countries outside of the country in which you are located. Even if different data protection laws apply in these countries than in your country, you can be sure that vanesis.ch takes appropriate security measures to protect your data in these countries. in accordance with this privacy policy. The security measures we rely on may include the use of standard contractual clauses approved by the European Commission with our suppliers, as well as intra-group transfer agreements.
16. Access, correction and deletion of personal data
You have the right to access any personal information we collect about you and to request that we correct or delete your personal information. If you are of the opinion that we are processing your personal data without a valid legal basis or that we are processing personal data that is not related to our selection process, please contact us. You can
contact us at
hello@vanesis.ch. vanesis.ch will answer your request as soon as possible and within four weeks of receiving your request.
17. Tips, questions and complaints
If you have any further questions or complaints about the processing of your personal data, we will be happy to help you. We would also appreciate if you could ask us for advice or suggestions on how to improve your privacy policy.
18. Security
vanesis.ch takes the protection of your personal data very seriously and therefore we take the appropriate measures to protect your personal data from misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you are of the opinion that your personal data is not adequately protected or there are indications of abuse, please
contact us at
hello@vanesis.ch.
19. Complaint to the data protection authority
In addition to the possibility of submitting a complaint to us, you also have the right to submit a complaint to the supervisory authority responsible for the protection of personal data. You can contact the supervisor directly for this purpose.
20. Updates to this Privacy Policy
We may update this data protection declaration from time to time in view of changing legal, technical or business developments and keep you up to date via the platform.
