Shipping & Returns
We do our best to ensure that our Korean cosmetics reach their destination as quickly as possible. We try to ship orders placed before 6:00 p.m. on working days on the same day. However, we do not always succeed in this, so the delivery of your order may take a little longer in certain circumstances.
- The pure shipping time for Switzerland and Liechtenstein is between approx. 2-3 working days.
- When paying by credit card, the available goods are usually dispatched within 1-2 working days (order processing & pure delivery time). There is no delivery on weekends, national and regional holidays.
- We are not liable for delivery problems caused by Swiss Post. If the data provided is incorrect, we cannot be held liable for delivery delays or non-delivery.
- Gift card, delivery costs: CHF / € 1.30
- Order value up to CHF / € 80.- Post Priority: CHF / € 8.90 – approx. 1-2 working days | Post Economy CHF / € 6.90 – approx. 2-3 working days
- *Do you offer free shipping?Yes, from an order value of 80 chf / €. Economy shipping is free
Important! We are not responsible for delivery of the package. If you have any questions regarding your shipment, please contact us. Or you can ask Swiss Post directly.
Yes. On the Checkout page and in the Billing Details section, you can select “Invoice” and enter your invoicing information.
Yes. All prices listed on VANESI’S SECRETS include the statutory VAT of the country based on the customer’s IP, and on the checkout page they include the statutory VAT of the customer’s destination country.
There are a total of 33 different cards and payment methods that one can choose, depending on the country they live in. You can see them at the bottom of each of our pages.
A total of 29 countries. You can see them at the bottom of our website. For the countries Turkey, North Macedonia, Albania, Israel, contact our company at customerservice@vanesis.gr or at hello@vanesis.ch
Shipping process
vanesis.ch shipping process is done by the following steps: 1 Your order is being collected together in our warehouse 2 Your order is tidy and well packaged 3 Your order will be picked up by our courier 4a Your order will be delivered to your shipping address specified 4b Your order will be delivered to your service point, please note! You must legitimize yourself. Check immediately after receipt of the order if it is undamaged and complete. If it is not the case, we kindly ask you to contact us as soon as possible to report this.I have not received a shipping receipt
It is possible that your spam filter is active and is filtering our shipping receipt. We recommend that you check your spam filter settings and, if necessary, adjust them. Also, always check that you have entered the correct email address.Missing items
In case you have ordered one or more items, but have not received these items, please contact us, we will be happy to assist you.Wrong article received
In case you have received one or more items that you have not ordered, please contact us and we will be happy to assist you.Filled in wrong address
Filled in a wrong address? Please contact us as soon as possible, mostly we can still change this. If the package is already underway with the delivery, unfortunately we cannot do anything anymore. Please keep us informed, we will do everything we can to get the package delivered. If the package has returned to us, it is possible to resend the package. The shipping costs for resending will be charged. When canceling a returned shipment due to incorrect address, we will refund the amount exclude shipping fee.Return
- The customer has the right to withdraw from the contract within 14 days (withdrawal period).
- The withdrawal period expires 14 days after the day on which the customer or a third party, who may not be a courier but who may be commissioned by the customer, takes possession of the products. In the case of an order for different items to be delivered separately, 14 days after the day on which the customer or a third party who may be a courier but may be commissioned by the customer, takes possession of the products.
- In order to be able to exercise his right of withdrawal, the customer is obliged to inform VANESI’S of his decision to withdraw from the contract with an explicit declaration (via the withdrawal form (1) by post or email: hello@vanesis.ch). For this purpose he has to fill out the revocation form. If the customer decides to withdraw, VANEISI’S will send him an acknowledgment of receipt of the declaration of withdrawal (by post or electronically).
- In order to meet the cancellation deadline, it is sufficient for the customer to send the declaration of cancellation before the deadline expires.
- If the customer withdraws from the contract, all payments that he has made in favor of VANESI’S will be refunded to him within 14 days after VANESI’S has been informed of the declaration of withdrawal (excluding shipping costs and fees for minimum order quantities). These refunds will be made to the same means of payment that the customer used for his order, unless expressly stated otherwise. The refund may be suspended until the returned goods have been received or the customer has confirmed that the goods have been returned.
- The customer is obliged to return the goods to VANESI’S. This must be done without culpable delay within 14 days after sending the declaration of withdrawal and after receiving the confirmation of receipt of the declaration of withdrawal from VANESI’S. The withdrawal period is deemed to have been met if the customer has sent the goods before the 14 days have expired. The direct costs of the return are borne by the customer. The customer is solely responsible for any depreciation of the goods due to handling if this goes beyond what is necessary to establish the characteristics, nature and nature of the products.
- The customer can under no circumstances exercise the right of withdrawal in the case of sealed products which cannot be returned for hygienic or health reasons and which have been opened after delivery.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
To: Company name, address, e-mail: hello@vanesis.ch, telephone (costs) +41 77 512 21 11 I/we (*) hereby revoke the contract concluded by me/us (*) regarding the purchase of the following goods (*)/ the provision of the following service (*)
Ordered on(*)/received on(*)
Name of customer(s)
Address of the customer(s)
Signature of the customer(s) (only in the case of notification on paper)
date